Financial Ombudsman provider claims conduct by some companies in sector happens to be unsatisfactory

The finance industry’s adjudicator has criticised the “unacceptable” behavior of some payday loan providers after having a 130per cent increase in complaints, which it stated goes beyond the techniques of recently collapsed industry frontrunner Wonga.

The Financial Ombudsman provider (FOS) stated the rise contributed to a 14per cent increase in complaints throughout the sector that is financial which reached a five-year a lot of 388,392 on the one year to March.

The increase in payday lending complaints significantly more than offset a drop in PPI complaints, which accounted for fewer than 1 / 2 of brand brand brand brand new disputes for the very first time in a ten years, because the August due date for claims looms.

Pay day loans accounted for 39,715 for the brand new disputes, marking a 130% increase from per year early in the day. The FOS report that is annual it a “startling” rise and stated the conduct in this sector “has been unacceptable”.

Caroline Wayman, the FOS’ chief ombudsman and leader, stated: “Too frequently we come across that the interests of individuals are perhaps maybe maybe not hardwired into monetary solutions. Continue Reading…